Provision of Services Regulations 2009

The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009.

Legal Form

Antony Batty & Co Thames Valley is the trading name of K & W Recovery Limited a limited liability company incorporated in England & Wales under number 13252928.

Registered Office

Milton Park Innovation Centre, 99 Park Drive, Milton, Abingdon, OX14 4RY

Licensing Bodies

Our Insolvency Practitioners (“IP”) are authorised to act as IPs in the United Kingdom – Lawrence King and Antony Batty by the Institute of Chartered Accountants in England and Wales (“ICAEW”) and Matthew Waghorn by the Insolvency Practitioners Association (IPA).

The following is a list of our IPs and their professional qualifications:

Rules Governing Actions

All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency. The rules of the professional body that licences our IPs can be found at;

https://www.icaew.com/regulation/insolvency/sips-regulations-and-guidance

https://insolvency-practitioners.org.uk/regulation-and-guidance/sips/

In addition, IPs are bound by the Statements of Insolvency Practice (“SIP”), details of which can be found at:

https://www.icaew.com/regulation/insolvency/sips-regulations-and-guidance/statements-of-insolvency-practice/statements-of-insolvency-practice-sips-england​

https://insolvency-practitioners.org.uk/regulation-and-guidance/sips

Ethics

All IPs are required to comply with the Insolvency Code of Ethics and a copy of the code can be found at;

https://www.icaew.com/technical/ethics/icaew-code-of-ethics/icaew-code-of-ethics

https://insolvency-practitioners.org.uk/wp-content/uploads/2020/08/IPA-Code-of-Ethics.pdf

Complaints

If at any time you would like to discuss with us how our service to you could be improved, or if you are dissatisfied with the service you are receiving, please let us know, by telephoning the IP acting as office holder. If that does not resolve your complaint then you can contact either Lawrence King or Matthew Waghorn.

We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you. If you feel that we have given you a less than satisfactory service, we undertake to do everything reasonable to address your concerns. If you are still not satisfied, you may of course complain to the regulatory body that licences the insolvency practitioner concerned. In the event of a complaint please refer to:

https://www.gov.uk/complain-about-insolvency-practitioner

Professional Indemnity Insurance

K & W Recovery Limited’s Professional Indemnity insurance is provided by Allied World Insurance Company (Europe) Plc of 20 Fenchurch Street 18th and 19th Floors London EC3M 3BY. This professional indemnity insurance provides worldwide coverage, excluding professional business carried out from an office in the United States of America or Canada, and any action for a claim bought in any court in the United States of America or Canada.

VAT

K & W Recovery Limited is registered for VAT under registration no 378 0372 78.

Bribery Act 2010

K & W Recovery Limited is committed to applying the highest standards of ethical conduct and integrity in its business activities. Every employee and individual acting on K & W Recovery Limited’s behalf is responsible for maintaining our reputation and for conducting company business honestly and professionally.

K & W Recovery Limited take a zero-tolerance approach to bribery and corruption and are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.

K & W Recovery Limited requires all those who are associated with it to observe the highest standards of impartiality, integrity and objectivity.

K & W Recovery Limited prohibits anyone acting on its behalf from:

K & W Recovery Limited will: